All orders may take up to 4 working days to process and will require a signature upon delivery
Free Recorded Delivery with Royal Mail
(Estimated delivery time is 2-3 working days to arrive at your door)
£5.50 for International Recorded Delivery
(Estimated delivery time is 4 -5 working days to arrive but may take up to 15 working days, delivery dates depend on your country's postal service.)
Rest of the world
£7.50 for International Recorded Delivery
(Estimated delivery time is 5-7 working days to arrive, up to 15 working days, delivery dates depend on your country's postal service. Please provide your full address in English)
How do I Track my Parcel ?
We use Royal Mail for all our deliveries. You can track your item using your tracking number, which we will send to you once your order has been processed. Simply click on the tracking number or enter it on the Royal Mail website here.
If you are ordering from outside the UK, please bear in mind that delivery may take a little longer as your parcel may need to clear customs. In this case, Royal Mail will not be able to track your item once it leaves the UK but instead you should use your tracking number with your local delivery service's website or else call them referencing your tracking number. Please note, you will only be able to track your order once it clears customs when it will then be scanned.
How do I return an item or an order ?
We hope you’re happy with your Cleo Ferin Mercury purchase. However, if you change your mind simply send your items back to us within 14 days for a refund or exchange. Remember to contact us to let us know when to expect it and include a note with your contact details, order number and the reason for your return.
The items must be unworn, in their original packaging and wrapped carefully so they don’t get damaged on their journey. We recommend you send your item using a tracked service. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms.
Your refund will be credited to the original payment method. Returns and exchanges can take up to 7 working days to complete.
Do you deliver to PO BOX addresses ?
Sorry but we do not deliver to PO BOX addresses for security reasons.
When will I receive my pre-ordered item ?
You will be able to pre-order certain items when they are out of stock. Estimated delivery times will be listed for each pre-order item. Delivery times are estimates and are subject to change. If you are ordering Pre-order items as well as non Pre-order items, please see below.
I have ordered several items including pre-order items, when will I receive my order?
We will dispatch your order once all the items are ready. However, if you wish to receive your Pre-order items separately to the rest of your order, please place two orders and we will process them individually. Please get in touch if you have any questions regarding your order.