Terms & Conditions

1. Welcome

Welcome to the cleoferinmercury.co.uk Web Site (the 'Site'). Cléo Ferin Mercury, Ltd. and trading as cleoferinmercury.co.uk (“Cléo Ferin Mercury”, “we”, “us”, “our”). We provide this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the 'Agreement'). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may 'bookmark' a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Cléo Ferin Mercury limited reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

2. Usage restrictions; Intellectual property

All of the content you see and hear on the Cléo Ferin Mercury limited Site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Cléo Ferin Mercury limited, one of its affiliates or by third parties who have licensed their materials to Cléo Ferin Mercury, Ltd. The entire content of Cléo Ferin Mercury limited Site is copyrighted as a collective work under applicable copyright laws, and coordination, arrangement and enhancement of the content.

The content of the cleoferinmercury.co.uk web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Cléo Ferin Mercury, Ltd. reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.

Cléo Ferin Mercury is an internationally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Cléo Ferin Mercury, Ltd.

3. User comments, feedback, postcards, and other submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to cleoferinmercury.co.uk on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the 'Comments') shall be and remain Cléo Ferin Mercury, Ltd. property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Cléo Ferin Mercury, Ltd. of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Cléo Ferin Mercury, Ltd. will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Cléo Ferin Mercury, Ltd. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

4. Pricing policy

At cleoferinmercury.co.uk, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at cleoferinmercury.co.uk will usually be priced the same as merchandise offered at our Cléo Ferin Mercury UK stores, in some cases, Cléo Ferin Mercury UK stores may have different prices or promotional events at different times.

5. Colours

We have done our best to display as accurately as possible the colours of the products shown on the cleoferinmercury.co.uk web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

6. Correction of errors and inaccuracies

The information of the cleoferinmercury.co.uk web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your cleoferinmercury.co.uk purchase you may return it with the original cleoferinmercury.co.uk Return Summary. Please see our Return Policy.

7. Typographical errors

In the event an cleoferinmercury.co.uk product is listed at an incorrect price due to typographical error or systems error, cleoferinmercury.co.uk shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. cleoferinmercury.co.uk shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, cleoferinmercury.co.uk shall issue a payment to your credit card account in the amount of the incorrect price.

8. Term: Termination

These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by cleoferinmercury.co.uk without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

9. Notice

cleoferinmercury.co.uk may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by recorded mail to your address on record in cleoferinmercury.co.uk account information.

10. Enforcement of terms and conditions

By accessing and using the cleoferinmercury.co.uk web site, you agree that your access to and use of the cleoferinmercury.co.uk web site is subject to these Terms and Conditions, as well as all applicable laws, as governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

11. Use of site

Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including an Cléo Ferin Mercury, Ltd. or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization. Please note that you must be 18 years or older to register with the Site and to purchase goods from the Site. By registering to use the Site you warrant that you are aged 18 years of age or older. 

12. Indemnification

You agree to indemnify, defend, and hold harmless Cléo Ferin Mercury, Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the 'Service Providers') from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. 

13. Third party links

In an attempt to provide increased value to our visitors, cleoferinmercury.co.uk may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Cléo Ferin Mercury, Ltd, Cleo Ferin Mercury, Ltd. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cléo Ferin Mercury, Ltd. Cléo Ferin Mercury, Ltd. has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, Cléo Ferin Mercury, Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

14. Disclaimer

This site and the materials and products in this site are provided 'as is' and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cléo Ferin Mercury, Ltd. disclaims warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cléo Ferin Mercury Ltd. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cléo Ferin Mercury Ltd. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. Any disclaimers do not apply to consumer purchases.

15. Limitation of Liability

Cléo Ferin Mercury Ltd. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cléo Ferin Mercury Ltd. has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

16. Your rights to cancel

At cleoferinmercury.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may change your mind about a purchase. To read more about our Returns Policy please click here.

Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products.

To cancel this contract, please notify customer care that you are returning your order, and then pack the relevant item securely and send it to us so that we receive it within 14 days after the day of the date that the item was delivered to you. Send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.

17. Where

Cléo Ferin Mercury is purely online and products are only available through cleoferinmercury.co.uk. However, our collections can be found in selected stockists worldwide. We will from time to time open temporary stores for particular launches. Stay in touch with all Cléo Ferin Mercury news by subscribing to the newsletter to be the first to find out.

18. Data Protection

By submitting an order you agree to the processing by us of your personal information and the disclosure of that information as set out in this clause 8. Further information about the manner in which we process your information is set out in our privacy policy.

We may use any personal information provided to us by you or obtained by us from any third party relating to you for any purposes relating to the provision of our goods and services.

You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We may notify you by e-mail or by post about goods and services available from Cléo Ferin Mercury. If you would prefer not to receive such information please unsubscribe by filling out this form here.

We may disclose any personal information provided to us by you or obtained by us from any third party relating to you to:

Any person, firm or company to whom we may sell the whole or a substantial part of our business or to whom we may transfer any part of our rights or obligations under this agreement; and

•For the purposes of assisting us in providing our goods and services and maintaining and supporting any equipment utilised by us we may need to disclose or provide access to personal data held by us relating to you to the supplier of such equipment or any third party providing maintenance and support services. Any such disclosure or access will be made under strict terms of confidentiality.

•Any such disclosure or transfer referred to above may take place via electronic means using the internet (or otherwise).

•The disclosures which we may make under clauses 8.4 and 8.5 above may involve the transfer of personal data relating to you to countries outside the european economic area which countries may not have in place adequate rules relating to data protection and privacy of personal data.

19. Security Policy

Protecting your security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

20. Privacy Policy

We take the security and privacy of our customers seriously and this policy sets out how we handle information about you and your rights in respect of that information.

What information do we hold and how do we obtain it? Generally we receive information directly from you when you place an order with us to buy our goods. Such information includes your name, address, email address, telephone number and credit card details.

For what purposes do we use your information? We use your information for a number of purposes including: - to perform our contractual obligations to you and to ensure that goods are supplied to you as efficiently as possible - for other non-contractual reasons.

We, or reputable third parties acting on our behalf, may use your information:

To identify and maintain records of your purchases with us

To ensure that the goods and services we offer to you are appropriate for your needs, 
To respond to any query you may raise with us about our goods, 
To update our systems for providing you with an enhanced service, 
For our customers' protection, we always check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may ask you for some additional information. This would be a copy of the front and back of the card used to make the purchase, or a copy of a photo ID such as a valid drivers license or passport. We will also require some proof of address along with the copy of the photo ID.

Other purposes

We will also use information about you for purposes upon which the provision of our goods and services are not necessarily dependent. We may:

•disclose information about you to third party agencies for credit checking purposes (which information may be shared with other organisations for the same purpose)

•use information about you to inform you (by post email or telephone) about other services we offer or which are offered by other companies within our group or any of the other companies with which we work

•use information about your account with us for our internal customer service monitoring and training purposes

Transfers overseas

Please note that disclosures we may make may take place via electronic means and may involve the transfer of personal data relating to you to countries outside the european economic area which countries do not have in place adequate rules relating to data protection and privacy of personal data.

Sale of our business

You acknowledge that data you provide to us may be transferred to any person, firm or company to whom we sell the whole or a substantial part of our business or to whom we transfer any of our rights or obligations under a contract with you.

Taking care of your data

We will endeavour to keep any information which we hold about you up to date and accurate. To help us to do this, please keep us informed if any of your details change.

We will endeavour to protect your data against unauthorised or unlawful use.

Email opt out

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21. Third Party Rights

The statutory right of any person other than you or us to enforce any of these provisions is excluded.

22. Order Placement

While browsing the website, items can be added to the shopping basket clicking the button "Buy Now ". You can either continue shopping or go to the checkout. The checkout pages will guide you through the rest of buying process. You will be able to delete items from the cart or make a change the quantity at any time.

23. Severance

If any term shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term shall to that extent be deemed not to form part of these terms and the enforceability of the remainder of the terms shall not be affected.

24. Returns & Refunds

We hope that all of our customers are happy with their purchases. If any product we deliver is not what you ordered or is defective or damaged, please let our Customer Service Department know as soon as possible and we will provide a replacement in accordance with our Returns Policy.

25. Newsletter Sign Up Promotion

By subscribing to our newsletter you will be able to take 10% off your first purchase. The discount can be used against the purchase of current season collection pieces and sale items.  Discount cannot be used in conjunction with any other promotions such as pre-orders on new collections. The discount may not be used to purchase gift vouchers.

26. Welcome Card Discount Code

The discount code is valid for 6 months from the date it is issued and can only be used once. Discount can not be used against the purchase of gift vouchers.

27. Season's Greetings Discount Code

The discount code is valid until midnight on New Year's Day from the date it is issued and can only be used once. Discount can not be used against the purchase of gift vouchers and items in the Outlet.

28. Refer a Friend promotion

To qualify for a free scarf, 5 friends must sign-up to our newsletter via the link on our Refer a Friend page or via the sign-up form in the footer of each page. New subscribers must also enter the referrer's name in the message box so we know who you are. A free scarf will then be posted to you with your next order.

29. 20% Off Easter Weekend promotion

Receive 20% off this Easter weekend with the code 'Easter Bunny' at the checkout. Can not be used with any other promotions/discounts. Ends at 6pm on 19th April 2017.